These Terms govern your access to and use of solrmarket.ai. By using this platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using SolrMarket, you confirm you are at least 18 years old, have the legal authority to enter into this agreement, and agree to these Terms of Use, Privacy Policy, and Cookie Policy in full.

2. Platform Description

SolrMarket provides an AI-powered marketplace connecting solar project owners ("Lead Providers") with solar installation companies ("Installers"). We do not install solar systems, provide engineering advice, or guarantee the quality of any installation work.

3. Lead Provider Terms

3.1 Submission

Lead submission is free. By submitting a lead, you consent to your information being shared with verified Installers who purchase access to your lead. Contact details are shared for a maximum of 7 calendar days from purchase date.

3.2 Data Accuracy

You warrant that all information submitted is accurate and complete. Fraudulent or misleading submissions may result in removal from the platform and legal action.

3.3 Digital Signature

Your typed signature constitutes a legally binding digital consent to the platform's terms and consent to data sharing as described.

4. Installer Terms

Installers are bound by the separate Installer Agreement. Key points: wallet credits are non-withdrawable, used for lead purchases only. 7-day refund window applies. All lead purchases are final after 7 days. Exclusive claims are binding and non-transferable.

5. Limitation of Liability

SolrMarket's liability to any party is limited to the value of the specific transaction giving rise to the claim. We are not liable for: lost profits, consequential damages, installation failures, disputes between Lead Providers and Installers, or force majeure events.

6. Intellectual Property

SolrScore, SolrIntent, SolrVerify, SolrFit, SolrPotential, SolrProfile, and SolrMarket are proprietary marks. Unauthorised use is prohibited.

7. Governing Law

These Terms are governed by the laws of Kenya. Disputes shall be resolved by the Nairobi Centre for International Arbitration (NCIA) under its Arbitration Rules.

8. Contact

Legal queries: legal@solrmarket.ai

This Installer Agreement ("Agreement") governs your use of the SolrMarket Installer Portal at the Installer Portal.

1. Eligibility & Registration

To become an Installer on SolrMarket you must: be a registered business entity in your country of operation; hold applicable solar installation licences or certifications; pass our KYC verification process; operate in at least one of SolrMarket's 55 active nations.

2. Wallet System

2.1 Main Wallet

Holds real deposits. Never expires. Non-withdrawable — used exclusively for lead purchases on SolrMarket. In case of account termination for breach, unused Main Wallet balance is subject to the refund policy.

2.2 Bonus Wallet

Holds promotional credits from founding bonuses, recharge bonuses, cashback, referrals, and promotions. Each credit expires 90 days from its credit date. Bonus credits are subject to Activity Unlock stages (see Section 5). Non-withdrawable.

2.3 Bonus Deduction Rules

• Standard & Premium leads: Up to 50% of purchase may be deducted from Bonus Wallet
• Exclusive leads: Up to 25% of purchase may be deducted from Bonus Wallet
• Bargain Bin & Bundle purchases: 100% from Main Wallet only (0% bonus)

3. Founding Member Bonus

First 100 approved Installers receive a 25% bonus on their first recharge only. Maximum bonus: $100. One time per account. Auto-applied on approval email via unique invite code. Cannot be combined with any other first-recharge promotion.

4. 60-Day Recharge Bonus

All Installers during the first 60 days after approval receive 100% matching bonus on every Main Wallet recharge. Cap: $200 per recharge event; $500 total across all recharges in the 60-day period. Bonus credits expire 90 days from each credit date. This program may be modified or discontinued with 7 days notice.

5. Activity Unlock — Bonus Wallet

Bonus Wallet credits are released in 5 stages to prevent abuse:

• Stage 1: $50 unlocked immediately upon credit
• Stage 2: +$100 unlocked after first lead purchase
• Stage 3: +$150 unlocked after 3 total purchases
• Stage 4: +$100 unlocked after first confirmed "Contacted" status
• Stage 5: Remaining balance unlocked after 5 total purchases

All credits expire 90 days from credit date regardless of unlock status.

6. Lead Purchase

6.1 Exclusive Purchase

Exclusive is a purchase model — not a score tier. Any verified lead with SolrScore 6.0 or above is eligible for exclusive purchase. First installer to click "Claim Exclusive" permanently locks the lead. Exclusive purchase cannot be reversed or transferred.

6.2 Contact Obligation

Purchased leads must be contacted within 7 calendar days. We strongly recommend contact within 2 hours for best conversion rates and cashback eligibility. Failure to contact within 7 days forfeits cashback eligibility.

7. Cashback — 5%

5% of the lead purchase price is credited to your Bonus Wallet when both you and the Lead Provider confirm contact was made. Both parties must confirm within 7 days of purchase. Cashback expires 90 days from credit date. Subject to Activity Unlock stages.

8. Referral Program

Earn bonus wallet credits for verified referrals. Current rates are communicated via your installer dashboard and may be updated periodically. The following conditions apply:

• Lead Referral: Credits earned when a referred Lead Provider's lead is purchased
• Installer Referral: Credits earned when a referred Installer completes first purchase and clears the 7-day refund window
• Self-referral, circular referrals, and fraudulent referrals result in immediate account suspension
• Referral credits expire 90 days from credit date

Current referral credit rates are available in your installer dashboard under "Referral Program".

9. Refund Policy

7-day refund window from purchase date. Refunds credited to wallet (not bank/mobile). Eligibility criteria: lead contact information found to be invalid after purchase and confirmed by SolrMarket support. Full details in the Refund Policy.

10. Anti-Abuse

SolrMarket actively monitors for: duplicate accounts, fake referrals, false contact confirmations, bulk purchases for resale, and any manipulation of the scoring or bonus systems. Violation results in immediate account termination and forfeiture of wallet balance.

11. Contact

Agreement queries: legal@solrmarket.ai

This Privacy Policy describes how SolrMarket Ltd collects, uses, stores, and shares your personal data. We are committed to protecting your privacy across all 55 nations we operate in.

1. Data We Collect

1.1 Lead Providers

• Name, email address, phone number, WhatsApp number
• Property address and GPS coordinates
• Property type, system size, and solar requirements
• Electricity bill (optional) — stored encrypted, auto-deleted 90 days
• Digital signature and consent timestamp
• IP address and device information

1.2 Installers

• Company name, registration number, tax ID
• Contact person name and details
• Certifications and licence documents
• Payment transaction records (no card numbers stored)
• Login activity and purchase history

2. How We Use Your Data

• To verify your identity and prevent fraud
• To score and match leads with appropriate installers
• To process payments and wallet transactions
• To send transactional communications (OTP, confirmations, invoices)
• To improve our AI scoring algorithms
• To comply with legal and regulatory obligations

3. Data Sharing

Lead Provider contact details are shared only with Installers who purchase access to your specific lead. Sharing is time-limited to 7 calendar days from purchase date. We never sell personal data to third parties. We never share electricity bills.

4. Data Retention

• Electricity bills: Auto-deleted 90 days after submission
• Lead contact details: Deleted 7 days after installer contact window closes
• Account data: Retained for duration of relationship + 7 years (legal compliance)
• Payment records: 7 years per tax regulations

5. Legal Basis & Applicable Law

We observe: Kenya Data Protection Act 2019; South Africa POPIA; Nigeria NDPA; EU GDPR (for EU-resident users); and the data protection legislation of all 55 nations in which we operate. Processing is based on: contractual necessity, legitimate interests, legal obligation, and explicit consent (for marketing).

6. Your Rights

• Right to access your personal data
• Right to correction of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any right, email privacy@solrmarket.ai. We respond within 30 days.

7. Cookies

We use cookies as described in our Cookie Policy.

8. Contact

Privacy queries: privacy@solrmarket.ai

1. No Engineering Advice

All system size recommendations, solar potential estimates, and property assessments provided through SolrMarket are AI-generated approximations based on satellite data and standard parameters. They are not engineering surveys, structural assessments, or professional advice. Actual system specifications must be determined by a qualified solar engineer after a professional site survey.

2. No Installation Warranty

SolrMarket does not warrant the quality, safety, or compliance of any installation work performed by Installers listed on this platform. Any warranty for installation work is solely the responsibility of the installing company.

3. AI Scoring Disclaimer

SolrScore and its sub-components (SolrIntent, SolrVerify, SolrFit, SolrPotential, SolrProfile) are proprietary AI scoring models. Scores are indicative quality signals, not guarantees of purchase intent, project viability, or installation suitability.

4. Satellite Data Accuracy

Satellite-derived data (roof area, solar irradiance, shadow analysis) is provided for informational purposes. Actual conditions at the installation site may vary. SolrMarket makes no warranty as to the accuracy of satellite-derived measurements.

5. Financial Disclaimer

SolrMarket wallet is not a bank account. Wallet credits are non-withdrawable and cannot be converted to cash. SolrMarket is not a licensed payment institution, money transfer operator, or financial services provider. Prices are in USD, tax-exclusive.

6. Contact

Legal and disclaimer queries: legal@solrmarket.ai

1. Refund Eligibility

Refund requests are evaluated on the following grounds:

• Lead contact details (phone/email) found to be invalid after purchase, confirmed by SolrMarket's verification team
• Lead was a duplicate of a previously purchased lead within the same billing cycle
• Lead did not match the advertised category or location after purchase
• Technical error resulted in incorrect lead delivery

2. Refund Ineligibility

Refunds will NOT be issued if:

• The lead was not contacted within the 7-day window
• The lead declined to proceed with solar installation
• The lead changed their mind after initial contact
• The refund request is submitted after 7 days from purchase
• The Installer has already confirmed contact with the lead

3. Refund Process

• Submit request to refunds@solrmarket.ai within 7 days of purchase
• Include: Lead ID, purchase date, reason, and supporting evidence (screenshots of failed contact attempts)
• Admin reviews within 48–72 hours
• If approved: Main Wallet portion credited to Main Wallet (no expiry); Bonus Wallet portion credited to Bonus Wallet with flat 30-day expiry from approval date
• If denied: Written explanation provided

4. Refund Contact

All refund queries: refunds@solrmarket.ai

Response time: 48–72 business hours.

This Cookie Policy explains how SolrMarket Ltd ("we", "us") uses cookies and similar tracking technologies on solrmarket.ai and its subdomains.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how the site is used. Similar technologies include localStorage, sessionStorage, and pixel tags.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are required for the platform to function. They cannot be disabled. They include: session authentication tokens, CSRF protection tokens, language preference storage, and form data preservation.

2.2 Analytical Cookies

Used to understand how visitors interact with our website. We use privacy-respecting analytics that do not share data with advertising networks. Data is aggregated and anonymised. You may opt out of analytics tracking.

2.3 Functional Cookies

Remember your preferences (country, currency, display settings) to personalise your experience. These can be disabled but some features may not work as expected.

2.4 Third-Party Service Cookies

Google Fonts (loaded from fonts.googleapis.com) may set cookies related to font delivery. We use Google Fonts to render our Plus Jakarta Sans and JetBrains Mono typefaces. You can block these via browser settings.

3. Legal Basis for Cookie Use

We comply with cookie consent requirements across all 55 nations we operate in, including:

• Kenya: Kenya Data Protection Act 2019
• South Africa: POPIA 2020
• Nigeria: NDPA 2023
• Ghana: Data Protection Act 2012
• EU-resident users: GDPR 2018 / ePrivacy Directive
• All other African nations: Applicable national data protection laws

4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to: view cookies set, delete individual or all cookies, block cookies from specific sites, block all third-party cookies. Note: blocking all cookies may affect platform functionality.

Browser guides: Chrome | Firefox | Safari

5. Cookie Retention

• Session cookies: Deleted when you close your browser
• Authentication cookies: 30 days (or until logout)
• Preference cookies: 12 months
• Analytical cookies: 13 months

6. Contact

Cookie and privacy queries: privacy@solrmarket.ai

This Data Processing Agreement ("DPA") is entered into between SolrMarket Ltd ("Data Processor") and the Installer business entity ("Data Controller" / "you") upon registration to the SolrMarket Installer Portal. This DPA supplements the Installer Agreement.

1. Definitions

• Data Controller: The Installer business entity that determines the purposes and means of processing lead data
• Data Processor: SolrMarket Ltd, which processes data on behalf of the Installer
• Personal Data: Any information relating to an identified or identifiable natural person (lead provider)
• Processing: Any operation performed on personal data including collection, storage, use, disclosure, and deletion

2. Scope of Processing

SolrMarket processes lead provider personal data (name, contact details, property information, GPS coordinates) on behalf of purchasing Installers for the purpose of facilitating contact between Installers and solar project owners.

3. Data Processor Obligations

• Process personal data only for the purposes described in this DPA
• Implement appropriate technical and organisational security measures
• Not transfer personal data outside Africa without adequate safeguards
• Delete or return personal data on request or at end of the processing relationship
• Assist the Data Controller in fulfilling data subject rights requests
• Notify of any personal data breach within 72 hours of becoming aware

4. Data Controller Obligations

• Use lead personal data only for the purpose of contacting the lead regarding solar installation
• Not sell, transfer, or share lead data with any third party
• Delete lead contact data after the 7-day contact window closes
• Comply with applicable data protection laws in your jurisdiction
• Notify SolrMarket of any data subject complaints or regulatory enquiries

5. Security Measures

SolrMarket implements: AES-256 encryption at rest; TLS 1.3 in transit; role-based access control; regular security audits; 90-day automatic deletion of bill data; audit logging of all data access.

6. Sub-processors

SolrMarket uses the following categories of sub-processors: cloud hosting (infrastructure), email delivery (transactional communications), SMS delivery (OTP verification), and payment processing. A current list of sub-processors is available on request.

7. Applicable Law

This DPA is governed by the laws of Kenya. Each party also acknowledges their obligations under applicable data protection laws in their own jurisdiction including: Kenya DPA 2019, South Africa POPIA, Nigeria NDPA, Ghana DPA, GDPR (where applicable), and all applicable national frameworks across our 55 nations.

8. Contact & Requests

Data processing queries: privacy@solrmarket.ai
Legal notices: legal@solrmarket.ai